Payments & Fees
- How long can I wait to pay?
- When do I have to pay for my shirt, can I postpone the payment?
- Are there extra fees depending on the payment method chosen?
- Do you automatically charge my card when I win?
- What are the payment methods and can I change mine?
- Where can I find my invoice?
General Information
Before Shipping
- Do you ship worldwide?
- I live close to your office; can I pick up the products from the office or the stadium?
- I would like to bundle and ship 2 items together
- When will my product be shipped?
- Can I change my delivery address?
- How much are the shipping fees?
Getting Started
All you need to know
ALL YOU NEED TO KNOW
Taxes & Compliance
After Shipping
- The tracking shows the item is delivered, but I don't have it. What should I do?
- Where can I see the tracking number?
- My order is stuck in customs - what can I do?
- The delivery is delayed, where is my parcel?
- Can I return a product?
- I will not be at home when my shirt arrives. What can I do?
Bids
Authenticity & Care
- I have 2 orders but received one Fabricks card
- What does "goalscorer" label mean?
- I cannot scan my shirt in a frame
- How do I care for or store my match-worn product?
- How do I know if the shirt is authentic?
- What’s the difference between a match-worn, match-issued, and match-prepared shirt?